FAQs

Methods of Payment

FlipOuttm Sandals currently accepts the following credit cards: Visa, Mastercard, American Express and Discover. We do not accept cash, CODs, checks or money orders. 

Shipping Restrictions

FlipOuttm Sandals currently ships only to the continental US, Alaska, Hawaii, and Puerto Rico. FlipOuttm Sandals will ship to military post offices using USPS soon. We are currently unable to ship to P.O. Box addresses.

For more information on shipping, click here.

Shipping Time

FlipOuttm Sandals offers a variety of shipping methods. You can find costs and shipping time by clicking here.

Order by Phone

If you’d like to place an order but don’t want to do it online, we can take your order by phone. Simply select your FlipOutTM sandals style and/or ornaments and call us at 1-877-660-FLIP (3547). M-F 10am-6pm est. The same shipping and handling charges apply.

Sizing

Our FlipOutTM sandals flip flops run slightly large, so we’ve created a sizing chart to help you determine the very best fit for you. The FlipOutTM sandals jellies are an exact fit, so you can simply order your normal shoe size.

Sales Tax

California residents are subject to 9% sales tax, and Florida residents are subject to 7% sales tax on all purchases made at flipoutsandals.com.

Backorders

Due to popular demand in our products, items may occasionally be placed on backorder. In such cases, we’ll ship all available items with shipping and handling charges allocated as the merchandise is shipped. Backordered items will ship out via UPS ground service.

Canceling or Changing Your Order

Because we’re committed to getting your order to you as quickly as possible, once an order is placed, it goes immediately into the fulfillment process and cannot be cancelled or changed. However, your FlipOutTM sandals can be returned within 14 days of receipt, as long as certain requirements are met. See our complete return policy.

Tracking Your Order

Once you place an order, you’ll receive an email with your order confirmation number. The tracking number for your order will be provided in this email, allowing you to track its progress through the shipping process.

Caring for your shoes

FlipOutTM sandals are made with the highest quality products, including genuine cut crystal rhinestones that are unrivaled in dazzling sparkle. Proper care is required as rhinestone shoe jewelry is hand made. While we do our best to ensure that stones do not come loose, it does happen. We can’t be responsible for loss of stones, and advise you avoid excessive heat and hot water to maintain the quality of your shoe jewelry.

How to Clean Jellies and Flip Flop Sandals

For both jellies and flip flops do not use excessive heat or put in washing machine as this can damage the sandals.

Before cleaning your sandals remove the shoe jewelry.

Fill a large bowl with cold or lukewarm water. Add 1-2 drops of clear dishwashing liquid(NOT DISHWASHER SOAP) such as Dawn, Palmolive or even a generic brand if it’s clear. After adding the 1-2 drops, stir the water slightly. Use a soft sponge (non abrasive) to clean them and then rinse the sandals using a wet cloth. Dry thoroughly.

How to Clean Rhinestone Shoe Jewelry

To clean your rhinestone show jewelry do not use water or other liquids because this can ruin the rhinestones.

Moisten a soft cloth or Q-tip with alcohol, then shake the excess moisture off (be sure the shoe jewelry doesn’t get wet). Brush the shoe jewelry gently, concentrating on the nooks and crannies where dust accumulates. When you are through, buff dry. There is no need to rinse. DON’T FORCE ANYTHING INTO OPEN AREAS; some shoe jewelry is delicate and the rhinestones could come loose even with a Q-tip.

All Shoe Jewelry Fits All Styles of FlipOutTM Sandals

All shoe jewelry fits both the flip flops and jellies. While the Crystal Collection has been designed for the flip flops, it offers an understated look for the jellies, as well. Likewise, the Couture Collection was originally designed for the jelly, but makes a bold fashion statement on the flip flop.

How to Change Your Shoe Jewelry

The FlipOutTM sandals proprietary mechanism works like a simple screw. The shoe jewelry can be added or removed from the shoe with a simple twist. Simply turn it clockwise to add shoe jewelry, and counter-clockwise to remove it. Twist shoe jewelry until it is in its desired position, but do not force or over twist the shoe jewelry.

Returns:

Please visit our returns page for more information on returns.

Cancelled Orders

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it immediately goes into the fulfillment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, please follow the instructions found in Returns to return your product. FlipOutTM sandals has the right to refuse or cancel any order due to a typographical error or for an item that is no longer in stock.

Backorders

Due to popular demand in our products, items may occasionally be placed on backorder. In such cases, we’ll ship all available items with shipping and handling charges allocated as the merchandise is shipped. Backordered items will ship out via UPS ground service.

 

1-877-660-FLIP (3547)